FAQs
General
We have extensive experience with grocery and retail operations, currently servicing 30 states, cleaning 75 million square feet nightly, and providing services to over 1000 customer locations.
We are committed to customer satisfaction and provide a 100% guarantee.
We are committed to delivering the highest standard of sanitation services. Our advanced ClearPointTM technology provides a reliable and accurate service, while our on-site Account Manager is dedicated to ensuring exemplary customer care throughout the process.
Our goal is to provide you with all the necessary information and tools in order to make an informed decision about our services. The next step would be to set up an initial discovery call where we will discuss your needs, any challenges, and the desired outcome. If we agree our solution is a good fit, then from there we would:
- Schedule A Site Visit - We analyze your facility layout and determine the scope of work to provide a quote.
- Provide a Quote - After review, we develop a quote and discuss the services provided.
- Build A Contract - Once accepted, we'll work together to create a contract for services provided.
- Set A Start Date - We agree on a start date and provide a "What You Can Expect" document prior to beginning.
- Start Your Services - On day one, a rollout team is present including Operations Management, Site Manager, and cleaning staff. Our management team stays onsite until the facility is at a steady state, with continuous communication with your team.
Janitorial Services
Our team provides cleaning and janitorial services for your grocery stores. Utilizing cutting-edge sanitary technology and processes, we guarantee that your stores will always be up to brand standards.
Yes, we can clean your warehouse/distribution center. Our experienced team of professionals will work with you to create a customized cleaning plan that meets your specific needs and requirements. We guarantee reliable and efficient service, ensuring that everything is done at the highest level of quality.
We offer long-term janitorial management services and can execute individual one time job requests as needed.
Yes, we recognize the individual needs and specifications of each facility, so we strive to create a janitorial program tailored to those exact requirements. Our knowledgeable team will evaluate your facility and craft a plan that best meets all of your objectives.
We strive to provide our customers with unmatched janitorial services. Our ClearPointTM technology ensures transparency and accuracy in the process, while our dedicated janitorial team is there to guarantee excellent customer service every step of the way. Additionally, we promise 100% customer satisfaction, guaranteed.
To ensure the highest level of quality, our site manager carries out store quality assurance inspections 2 to 4 times per month. This involves checking completed work and identifying areas for improvement. Regular feedback is used to ensure the scope of work is always performed at a high standard. Furthermore, ClearPointTM Technology provides detailed reporting and helps track progress in real-time, ensuring that all janitorial work is completed to the highest standard.
TEC Services offers a comprehensive approach to janitorial solutions, tailored to meet your needs. Our account management team will work closely with both your store managers and executive staff to ensure the highest level of satisfaction with our services. Our team plays an active role in daily meetings, offering advice and support as needed.
Our dedicated account management team is devoted to providing an unparalleled level of customer satisfaction and quality assurance. Each account is assigned an account director, supported by quality assurance managers who regularly visit stores once a week to twice a month on average twice a month) to check on store conditions and schedule any necessary project work. This entire team is solely, singularly dedicated to one customer and one customer only, setting us apart from our competition with a level of service that is far beyond the industry standard.
If you ever experience a janitorial issue outside of business hours, simply call your dedicated team and they will respond quickly with the necessary action. Our team is always at the ready to help ensure that your facility remains safe and compliant with all janitorial regulations. If needed, we can run as a 3 shift operation.
Reporting
We offer comprehensive reporting solutions utilizing our proprietary ClearPoint™ technology, including detailed daily site manager QA reports and facility summary reports that provide an overview of service quality KPI's. These reports offer inspection guidelines, observations, evaluations, action items, and customer satisfaction metrics. Additionally, they provide insights into allergen spills, deep slot cleaning, and total spill counts.
Yes, our ClearPointTM Technology and performance dashboard provide detailed daily reporting, with photos to accompany inspection guidelines, observations, evaluations and action items. This allows us to give you a comprehensive facility summary report that provides an overview of service quality KPI’s such as quality assurance, customer satisfaction, wet work projects, and time spent in the store.
Are you ready to quiet the chaos and simplify your janitorial process?
